Fundamental tool for large companies
September 21, 2021

Fundamental tool for large companies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is currently only used by the customer service team. It serves as a database, containing training and information about internal processes. It also allows the evaluation of the work and interaction between team members. It solves the internal communication problems and makes the daily work faster by compiling all the important information in one place.
  • Organizing training materials.
  • Providing space for quality evaluation.
  • I've had trouble checking my quality reports. The graphics don't seem clear.
  • Translation. Even though I switched the language settings to Portuguese, I still see information in English (not a real problem for me but it could be easily fixed).
  • Facilitated internal communication.
  • Made processes more agile and clear.
Playvox has a very different use. While most of these platforms are used for conversations with customers, Playvox acts as an internal database. It brings together training, materials on internal processes and an area for team interaction. As such, it is a unique tool. I'm sure there could be many other different uses, but these are the ones I can relate to.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?


I think it suits large teams well, as it facilitates processes and concentrates all important information in one place. As it has tools for training, quality assessment and knowledge base building, I see it as very suitable for customer service teams. I think it would be less appropriate for small companies (less than 50 employees).