Playvox great program
March 29, 2022
Playvox great program
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
following the right process, we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures index data that improve performance of company agents that will make work growth faster and better to serve the customer in a proficient way
- showing the agent his performance through data to avoid repeated attributes
- taking courses about coaching and leadership
- attending sessions and learning how to improve performance
- using Playvox show the index of company quality performance
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
- showing the agent his performance through data to avoid repeated attributes
- attending sessions and learning how to improve performance
- only multinational companies use Playvox, you can spread the word in national companies
- Playvox, ASAP Rent and 360dialog WhatsApp Business API
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
With the pre-prepared procedures, I could improve my answers, it is crucial to passing the same information on a certain subject to 2 different clients. The entire organization must maintain response and procedure lines so that we can have quality service for all our customers. And maintaining a quality service, new customers will emerge.
With Playvox, our response time to customers has decreased because, as we can easily find an answer, we can improve our response time, in addition to passing on more assertive information to our customers. And when the customer receives his response quickly, he is happier, making the customer stay with the company and refer others.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes