Playvox great program
March 29, 2022
Playvox great program
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
following the right process, we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures index data that improve performance of company agents that will make work growth faster and better to serve the customer in a proficient way
Pros
- showing the agent his performance through data to avoid repeated attributes
- taking courses about coaching and leadership
- attending sessions and learning how to improve performance
Cons
- using Playvox show the index of company quality performance
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
- showing the agent his performance through data to avoid repeated attributes
- attending sessions and learning how to improve performance
- only multinational companies use Playvox, you can spread the word in national companies
- Playvox, ASAP Rent and 360dialog WhatsApp Business API
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Comments
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