Playvox is great app
March 29, 2022

Playvox is great app

shady khalifa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

the Playvox is the best application to monitor the agent in his calls on how to start the call and say the greeting and how to keep the call and chat structure and build the best and right flow in the call / chat with an easy way as it shows to the agent what he did from the chat beginning to his closure he made to the customer

Pros

  • monitoring agent
  • coaching agent
  • seeing there progress with the percentage

Cons

  • With the information passed on correctly, customers stop returning to the service.
  • I started to have more confidence in what I do.
  • monitoring agent
  • coaching agent
  • should have chat a better chat engine
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Playvox is very suitable for associations that have many employees, as it allows training, feedback, the interaction between company colleagues, in addition to having all the relevant information for the good development of the work. In many cases, large companies have difficulty in having all the information aligned with employees, and Playvox contributes so that everyone has access to information and training. For a small company with few employees and procedures, Playvox is not that necessary, but its implementation would standardize procedures and create an environment that employees could turn to whenever necessary.

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