Playvox is great app
Overall Satisfaction with Playvox
the Playvox is the best application to monitor the agent in his calls on how to start the call and say the greeting and how to keep the call and chat structure and build the best and right flow in the call / chat with an easy way as it shows to the agent what he did from the chat beginning to his closure he made to the customer
Pros
- monitoring agent
- coaching agent
- seeing there progress with the percentage
Cons
- With the information passed on correctly, customers stop returning to the service.
- I started to have more confidence in what I do.
- monitoring agent
- coaching agent
- should have chat a better chat engine
- Playvox, ASAP Rent and 360dialog WhatsApp Business API
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Comments
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