Overall Satisfaction with Playvox
Playvox does well when it comes to monitoring, maintaining, and regulating agents' performance. This tool provides great value in terms of coaching and feedback from our agents and it is very user-friendly as well. and it helps us to assure that the agent is following the right process through monitoring them and sending quality sessions, and following the right process by helping them to see their progress through time, helping them to manage their progress/and with Playvox make us work on a good way to resolve problems on our system.
- Submit agent evaluation so he can know if his work right or wrong process.
- Taking courses about coaching and leadership
- Showing the agent his performance through data to avoid repeated attributes.
- Attending sessions and learning how to improve performance.
- Monitoring agent.
- Only multinational companies use Playvox, you can spread the word to national companies.
- Submit agent evaluation so he can know if his work right or wrong process
- Taking courses about coaching and leadership.
- Monitoring agents and sending evaluation of their work.
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
Monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox.