Playvox Review
March 31, 2022
Playvox Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
It's great for the company to keep all the data, plans and team performance to be organized and well, it's also very useful to monitor the progress of the organization to detect all mistakes, especially the common ones to make the company focus to solve this topic and will help to coach agents also to eliminate any quality failures.
Pros
- Choose random samples of cases to be monitored.
- Help agents with coaching.
- Well organized and extracting team performance.
Cons
- Improve progress plans for agents.
- Clear calculation for team performance.
- It's led to eliminate quality failures.
- It helped agents to do better performance.
- It helped managers to know the weakness point for every agent.
Playvox is the best at all points related to monitoring chats and calls also it's easy to use and all information is very clear and well organized which helps the managers to analyze agents' skills and performance, Playvox also is the best in coaching to help the agents learn from their mistakes.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes
Comments
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