Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance
April 01, 2022

Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox plays an important role, especially for agents to follow the quality guidelines and to follow the right process to know the most common mistakes repeated to decrease the mistakes made when doing the work. This leads to improving the performance of company agents that will make work growth faster and better service, and, of course, the ease of follow-up by the business leaders of the progress of the work method in the right way.
  • Quality control
  • Guiding the client on the right way to work
  • Identifying errors directly and directing them to avoid them
  • Customer service field in general
  • The field of sales that needs quality guidelines to complete sales operations in correct and deliberate steps
  • Any other field that needs continuous training and observations to maintain good production properly
  • Fewer errors at work when using Playvox
  • Provide better quality thus business prosperity
  • Agents understand their mistakes at work accurately and simple at the same time

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?


Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?


Based on my experience, Playvox has greatly benefited me with regard to continuous quality control and in a simplified form. Based on my experience and continuous dealing with customers with their various problems needs, specific solving steps must be taken to satisfy the customer and the workflow is correct. Playvox monitors these steps and determines right and wrong so that these mistakes are taken into account when dealing with the next time.