Playvox is critical to the success of any business.
April 09, 2022

Playvox is critical to the success of any business.

ali mohamed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Playvox

Monitor, advise, and follow up with other staff, as well as coach and show them how to provide the greatest customer experience possible. It also teaches me how to recognize qualities and errors, as well as demonstrate the most prevalent blunders that prevent customers from having a negative experience, and Playvox can identify all errors and causes of quality failure, as well as coach agents to assist the business. It can also analyze data to provide clear information on on-site progress and improvement, making it easier for the company to meet its objectives.

Pros

  • Choose random samples of cases to be monitored.
  • Well organized and extracting team performance.
  • coaching agent and monitoring chats

Cons

  • As a result, quality defects have been eliminated.
  • It aided agents in achieving higher levels of performance.
  • It allowed managers to identify each agent's weak spot.
  • Attending sessions and gaining knowledge on how to improve one's performance.
  • Taking courses about coaching and leadership.
  • Showing the agent his performance through data to avoid repeated attributes.
  • Only multinational companies use Playvox, you can spread the word to national companies.
Playvox was my first choice because it is the platform that my company employs. I've never worked on a platform like this before. Procedures, communications, and training were not saved in previous places where I worked; they were only transmitted verbally and occasionally in a paper with what should be done, but nothing compared to the ease of utilizing a Playvox.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

It's great for the company to keep all of the data, plans, and team performance organized and well; it's also very useful to monitor the organization's progress to detect all mistakes, particularly the common ones, to help the company focus on solving this topic, and it'll also help to coach agents to eliminate any quality failures.

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