Very important for any Quality team
May 02, 2022
Very important for any Quality team
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is the best monitoring software for any Quality team, as we can find all tasks we need as quality analysts are supported in Playvox, we can monitor the agent's chats daily, we can coach them immediately if they get any failure using Playvox, we can also make gauge score on team leaders evaluations to get the variance between quality team score and the operations score
- Monitoring the transactions daily
- making calibrations with another quality teams
- get the overall quality score by exporting the data monthly
- provide application for smart phones
- add chat feature with users
- get notifications with sound
- get access to the agents to see each others evaluations
- achieving our quality score target
- reduce the variance between the quality team score and operations score by doing gauge scores on their evaluations
- increasing the agents productivity
Playvox is the best monitoring software I have ever seen, as other monitoring softwares don't support all tasks we need as a quality team, but in Playvox we can find all tasks we need, we can monitor the agents daily, we can make coaching sessions with the agents if they get any failure to reduce doing the same errors again, and we can export the monitoring data at the end of each month to get a monthly overall quality score
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes