How to achieve 100% quality score
May 05, 2022
How to achieve 100% quality score
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
I'm an agent to serve customers with there problems, Playvox used by my quality coach in monitoring me and agents, that they used to evaluate my performance and AHT, I had a misunderstanding in my tasks and my quality coach told me that's wrong and viewed me the right through Playvox with accurate details that's incredible but already happened, and my total performance got better through right coaching that's a result from a right and great system
- Monitoring my chats with agents
- Graphs my performance
- Highlight my errors
- Coaching on my failures
- Getting notifications with sounds
- Reduce lagging and bugs
- Provide app for smart phones
- Achieving the quality overall score target
- Increasing my productivity
- Being one of top rank 5 on the queue
My quality coach through that gives me real examples of my failures attached to my photos and voices, which give me a real improvement of my total performance and following the quality coach guidelines and I used to get my results of coaching through it because that's UI is user-friendly, and gives an accurate results
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes