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Podium = more reviews for your business!
October 11, 2018

Podium = more reviews for your business!

Karly Weinberger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We are using Podium across our retail organization that sells furniture to consumers. We send a link to every customer who purchases from us. The link asks the customer to rate us on either Google or Facebook. We are getting about a 10% return on this which is getting us the important reviews we need online so when potential customers look at us they see our great rating!
  • Podium sends a link directly to our customer's cell phone or email and with one click the customer can leave us a review.
  • Every time there is a review made I get an email alert so I can answer it.
  • There is a good backend website that shows all of our requests, reviews, ratings, etc.
  • It would be nice if after a certain amount of time that you designate, a reminder text or email could go to the customers that did not do the review the first time.
  • We have gained quite a few new customers because of our online reviews and this will continue!
It is great for any restaurant or retail store that consumers search online before shopping.

Now, so many people search local businesses before shopping and they want to see what other customers are saying about the particular business so it is important to have a sufficient number of reviews and sometimes it's hard to get people to give reviews but if you send an easy link to everyone that is a customer you will get a return.