Best Review Software
Updated December 19, 2018
Best Review Software
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Podium
We use Podium to request reviews from our clients to rate our company and gauge sentiment. It works better and has so many useful features that would be hard to live without. For example, after texting someone a review, we had no idea that people were trying to text back. It only makes sense that the customer should be able to text back to a review invite text that you just sent them.
- Messaging with clients.
- Review tracking is almost instantaneous.
- Comparing your company to your competitors.
- More research on why links may not work after sending to clients.
- This feature is in the works for the app. Messaging through the app to clients, allowing us to respond quicker.
- Maybe add reporting for the managers in the app.
- As soon as we started getting more reviews from clients on Podium, we notice more new customers would mention our reviews when they called.
Their product is up to date and always improving. The other software we were using was more expensive and ancient in the software world.
Using Podium
9 - Manager, Office Staff, Technician
9 - Use of apps
- capturing reviews
- giving customers another way to communicate feedback
- communicating if theirs issues
- Messaging, our customers can text us photos or ask questions
- web chat
- lead followup
Evaluating Podium and Competitors
Yes - Review Trackers. This product was nice, but focused on just notifying us if we got a review and sending email requests. Whit Podium we were able to text our customers, making it much easier to give us feedback and they can text us back with questions and photos. I didn't like the idea of texting someone a review invite and them texting back when no one would receive it.
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
Product Features. As I've said, we are able to text invite our customers and we can continue a text conversation with them through Podium's messaging platform.
Nothing
Podium Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
- Employee adoption and use
Podium Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We weren't able to get through to our BBB listing for leaving reviews and they quickly figured it out and fixed it.
Using Podium
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- sending review invites
- replying to a review
- replying to a customer question
- Not sure
Yes - Very well. Super simple to use and flexible for different users in the organization.