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Podium is helpful when you use it correctly
July 23, 2020

Podium is helpful when you use it correctly

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We use Podium to communicate with our customers and to manage our online reviews.
  • Kept us informed
  • Easy to use tool
  • Excellent support team
  • More one-on-one training from a rep
  • All tools on one back end function
  • More ways to filter reviews
Easy to reach via chat. They have had people available at all times when we have needed them.

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Podium go as expected?

I wasn't involved with the implementation phase

Would you buy Podium again?

Yes

Podium has been helpful in connecting us to our customers. It also keeps us up to date on how we are doing keeping them happy. We receive alerts in a timely manner and are able to easily respond to reviews. They can also help with contactless payments in your sales and service departments