Podium is our competitive advantage and makes us look like rockstars!
Overall Satisfaction with Podium
We utilize Podium across multiple channels of our organization. They fall under the following categories:
- Billing and Payments
- Sales Development and previous client acquisition
- Customer Service
Pros
- Forward thinking
- Rapidly responsive
- Integration with POS
Cons
- Very expensive
- Becoming more geared to enterprise-level clients
- Double digit growth in collections
- Incredible growth in our online reputation
- Customer service reputation has seen massive gains
We have evaluated multiple smaller companies that do not appear on TrustRadius including Swell, Yext, Solutions by Text, and ReviewInc. We currently utilize Podium for its integrations with our point of sale system and the fact that they have negotiated the cheapest rate on merchant processing fees through stripe as of 7/23/20. We are able to test and implement new strategies so rapidly that it would feel like taking a step backward if we jumped ship even though the per month fees are getting larger than we would prefer.
Do you think Podium delivers good value for the price?
Yes
Are you happy with Podium's feature set?
Yes
Did Podium live up to sales and marketing promises?
Yes
Did implementation of Podium go as expected?
Yes
Would you buy Podium again?
Yes
Comments
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