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Podium has increased our business dramatically!
July 28, 2020

Podium has increased our business dramatically!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

Podium is used at my company to get reviews from our customers. It is so easy to use and has made a huge difference in our online presence.
  • Easy to use.
  • Helps with SEO.
  • Customers like it.
  • Staff members like it.
  • The cost is a bit high.
  • No direct phone number for support.
  • Does not work with Yelp.
  • Has made a huge difference on our online review quantity and quality of reviews.
  • The cost is too high for most small businesses. I have referred friends to it but I always get that response.
  • Easy to keep track of reviews.
I have never heard of any of these other companies. I met Podium at the Las Vegas Furniture Market Trade Show and signed up right away because I could see the value in it. The sites we see most reviews on are Google, Yelp, and Trip Advisor. I didn't know there were more companies out there so their marketing isn't very good compared to Podium.
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

Yes

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

It works great with happy customers. They are usually happy to leave you a great review if prompted. I would not use it if a customer had an issue or problem because we do not want to suggest they leave an unfavorable review. It is easy to send them to Google to leave a review.