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MAKING THE MOST OF PODIUM
September 02, 2022

MAKING THE MOST OF PODIUM

Donna Hampton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We use Podium to contact customers regarding payments, reviews and general communication needs. We wanted to up our review score on google. I also found it to be great to have the option for customers to pay on the secure link through their phone. I enjoy the feature of being able to connect with the customer through text/
  • send payments request to customers
  • letting me know the payment has been made
  • having the funds deposited into our account timely
  • sending text messages right away
  • the customer service people are not good at answering the questions you have. they are just looking up the answers on a computer. i don't feel that they are actually using the product. i called in with what i thought would be an easy answer from someone that uses it and i finally figured it out on my own weeks later.
  • i wish the credit card processing fee was just a little cheaper. i get a better rate when the customer is in the office paying.
  • i would like to see it automatically send review invitations without me having to input everyone for the day.
  • review invitations
  • payment request feature
  • texting clients
  • negative - credit cards charges
  • positive - P & L, customers able to pay quicker
Reviewvio was terrible. Actually, it was always done and having "bugs" that keep things from working properly. And we have attempted to cancel the subscription and they are still charging our card.

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

Yes

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

We have a customer that needs to make payments on his balance weekly to get it paid off. I was able to set it up to send him a bill every Monday for the payment.

We have a lot of customers that will call and want to pay for their service over the phone and pick up after hours. With the payment option we can send them a link to pay, when paid we get notified and we can leave their keys where they requested.