Happy but Wanting
September 03, 2022

Happy but Wanting

Stephen Ogburn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We use Podium to contact customers about various aspects of their project including initial deposit collection, scheduling their installation, final payment if not collected at completion, and go back/warranty work. We also use it for chat functions on our website and managing FB messages.
  • The payment functions are easy to use and customers like it.
  • The integration with Facebook makes it easy to convert messages to leads.
  • Our entire team finds it easy to use.
  • The mobile app from an admin standpoint is not as informative as the browser version.
  • The inboxes and where things end up are often confusing, it is often hard to find conversations.
  • If Podium had document signature options and surveying functions it would be a one-stop shop.
  • Payment
  • Messaging through Facebook
  • Easy interaction with customers who prefer SMS to calls.
  • I am glad there are card readers now, sales team members too often try to just send a request instead of taking payment onsite.
  • It's made capturing messaging leads much easier.
  • It's worth the cost but if it did a few more things it would be worth a lot more to us. Document signatures, surveying after jobs, even geotagging of photos/reviews for SEO
We are currently talking to them because of our interest in document signatures.

Do you think Podium delivers good value for the price?

Yes

Are you happy with Podium's feature set?

No

Did Podium live up to sales and marketing promises?

Yes

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

Companies wanting to manage customer messages and payments.