Finally, a left-brained accounting program for us right-brained Mac users!
May 27, 2022

Finally, a left-brained accounting program for us right-brained Mac users!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Priority AccountEdge

We use AccountEdge as our company's accounting platform. Used for invoicing customers, tracking sales, and payroll. We used to use Quickbooks, but a number of years ago when they announced that they would no longer be supporting Mac users, we needed to find an alternative, and AccountEdge (MYOB at that time) was the answer.

Pros

  • Supports Mac users. They have worked to overcome major changes implemented by Apple that were challenging.
  • Interface makes it easy for users at all levels to do what they need to in the program.
  • Does the heavy lifting for payroll, taxes, and accounts.

Cons

  • Probably our biggest beef is the sales pitch a while back to incorporate their POS system Checkout that was supposed to integrate hand in glove with AccountEdge (it never really did.) Now the company has abandoned the POS program (even the website is now a 404 error page). Checkout is glitchy, and rather than improving it, they just dropped it and left users like us who bought into it unsupported. That doesn't reflect well on the company's customer service in our view. We've been AccountEdge users from back when it was MYOB, but our confidence in their future dependability has been strongly impacted by this move, and if something else came along, our hard-earned loyalty might not be as firm as it has been in the past.
  • Some tasks in AccountEdge take a long time to complete (go get a coffee while the spinning beachball turns).
  • Don't know the feasibility, but it would be nice to have access to older transactions, maybe even in some kind of read-only format.
  • As a Mac user, AccountEdge gave us a way to manage our accounts when others didn't support us.
  • Gives a nice professional presentation to documents given to our clients and vendors.
Originally the decision was made for us when Quickbooks abandoned Mac users for a number of years. However, now that QuickBooks has returned to serving the Mac market, we are satisfied with AccountEdge's support of our platform. The user-friendly interface has made it easy for us to bring new users up to speed on the program. We have colleagues who are using QuickBooks and they are often frustrated with problems they are experiencing, cementing, even more, our satisfaction with AE.

Do you think Priority AccountEdge delivers good value for the price?

Yes

Are you happy with Priority AccountEdge's feature set?

Yes

Did Priority AccountEdge live up to sales and marketing promises?

No

Did implementation of Priority AccountEdge go as expected?

Yes

Would you buy Priority AccountEdge again?

No

The intuitive interface does all the tasks we need our accounting software to do. Some tasks are slower to process than I would like but overall very usable. Customizable forms let us choose to either go with the easy ready-made out-of-the-box options or retool them to better fit our specific needs.
On the few occasions we have needed tech support over the years, they were responsive and worked to get to the root of the issues. However, even though Checkout POS is a separate application, it was pitched to us as a natural extension of the functionality of our AE software that would integrate seamlessly. The company's support for Checkout has been minimal at best, and now totally abandoned. That colors our view of Priority's support unfortunately. And to be honest, that's why it's a 9 instead of a 10. So to be fair, AccountEdge's support itself has been very good over the years.
This recommendation rating would have been much higher before the Checkout POS problems described earlier, as it's harder to recommend a company that we are not confident will continue to support customers into the future. As for scenarios, AE has been a good fit for tracking our accounts. We have retail, design, and custom printing services, advertising sales, and newspaper subscriptions to manage, and AE works well for all of them.

Priority AccountEdge Feature Ratings

7.4
Accounts payable
9
Accounts receivable
9
Bank reconciliation
6
Expense management
6
Time tracking
6
Multi-currency support
Not Rated
Multi-division support
9
Regulations compliance
7
Electronic tax filing
7
Inventory Management ()
Not Rated
8.0
Pricing
8
Order entry
9
Credit card processing
6
Cost of goods sold
9
6.6
Pay calculation
10
Benefit plan administration
8
Direct deposit files
5
Salary revision and increment management
6
Reimbursement management
4
9.0
Dashboards
9
Standard reports
9
Custom reports
9
5.0
Plug-ins
5
9.0
Role-based user permissions
9

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