Niche Video Review
Lisa VanOstrand | TrustRadius Reviewer
January 11, 2016

Niche Video Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Private Media Channel

I am using Niche Video to host my online training videos. They seem the best solution for me as a small business owner. They are cost effective, they answer their phones for technical support (instead of email only contact) and genuinely care about helping me set up my classes in a way that works for me. I also like the fact that my logo branding shows on the channel.
  • Answer the telephone and provide technical support very readily. Stay on the line to make sure your problem is solved.
  • Hosting with user payment ability to be handled by their site or my site. Don't have to have different companies for payment and hosting.
  • Affordable for small business.
  • Ability to organize content in multiple ways. Works well for educational model.
  • Allows my own branding. There branding is fairly transparent.
  • Demo on the website was difficult to see.
  • Need another pricing model in-between the business and premium.
  • I believe videos for training will be the way of the future. Once the initial cost of producing the videos is accounted for, other than hosting cost all views of the course will be income.
  • I believe creating short marketing videos will attract new customers.
I looked at Wistia. I did not like that there was no way to call them. They answered all my questions via email and several times didn't even answer the question that I asked in the email. I had to write 3 times to try and get an answer 1 question. There was not a payment interface that worked with their hosting. I would have had to go to another company.

Ruduzku: they appeared to have too much of their own branding on the course pages.

Other companies: took a percentage of video sales and appeared to do marketing or sent my customers to other competitors. I did not need anyone to do my marketing.

I read a ton of reviews for other companies. I picked Niche Video based on a single comment from a user who said they used it at their community college. That seemed to be a model that would work well for what I wanted to do. Then I approached them and had a demo and again I saw they actually answered their phones.