TrustRadius
Great easy to use tool for process documentation & improvement
https://www.trustradius.com/business-process-management-bpmNintex PromappUnspecified9.121101
David Johnston profile photo
January 02, 2018

Great easy to use tool for process documentation & improvement

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Promapp

Promapp is used organization-wide to document processes. It is owned and managed inside operations, by our business process improvement team and used broadly, in retail, technology, risk, HR, and operations, just to name a few. It is used for process documentation and process continuous improvement. All staff members have access to Promapp to review processes and suggest improvements.
  • Easy to use
  • Great for searching for processes
  • Good capability for collating feedback on processes for continuous improvement
  • Bit restrictive in categorizing processes
  • Linking processes together is sometimes a bit counter intuitive
  • Some work required to get users to think end to end about processes
  • ROI was based upon savings from specialist process tools all over the company
  • Retaining knowledge in the company
  • Reduction in process failures
  • Faster onboarding and productivity for new starters
Promapp was selected by the business, primarily for its ease of use. While for technical BPMN modeling and simulation iGrafx was great, it is not approachable and at the time the license model was not conducive to enterprise rollout. Blueworks Live was a middle ground, but we went with the end user preference.
It's good when establishing a process improvement capability, to crowdsource the as-is processes. Great for ongoing knowledge management and for keeping processes up to date with review and improvement. Can be a bit political inside the organization, with old procedures manuals and other frameworks that need to be aligned to.

Nintex Promapp Feature Ratings

Process designer
9
Social collaboration tools
10
Dashboards
8
Standard reports
10
Content management
10

Promapp Support

Chat built into the product. Support team is willing to take end user questions also, which lowers the burden to support. There is also great training and help built into the product. There is also a customer success team that touches base semi-regularly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes, we had an issue with embedded videos, was resolved very quickly.
I would say when we were setting up ADFS Single Sign-on. The Promapp guys reviewed logs and explained to admins on our side what the issue appeared to be and talked through resolution.