Item: Quadient Inspire
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We do three things with Quadient Inspire: Honor communication preferences by sending letters either in paper form or electronically through secure delivery; Consolidate similar communications to personalize and customize letters; Maintain a central repository of content, fonts, images and variables.

We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.

Pros and Cons

Centralized content management
Variable letters based on data or point-of-mail decisions
Omnichannel communication
Content consolidation

Challenging user interface for things like bullets or font changes
Lack of a global find/replace function to automatically insert variables into text
Large tech lift to do major upgrades

Return on Investment

The time to make global changes to letters (website changes, logo changes etc.) has been reduced by 99%
The time to get a new letter launched is significantly reduced, especially for letters with complex variations.
We can now send secure communications electronically to members. We couldn't do that at all before.

Support Rating

Every person I've interacted with at Quadient support, from the specialists who helped us design our solution to the tech support team who fields my panicked emails, has been superb. They're knowledgeable, fast and dedicated. I've had show-stopping, catastrophic errors resolved in minutes and extremely complex never-before-seen issues resolved quickly. They know what they're doing and they don't stop until your problem is solved, often without the tiresome back and forth you see from other vendors. They get your problem fixed right the first time.

Key Insights

Do you think Quadient Inspire delivers good value for the price?

Yes

Are you happy with Quadient Inspire's feature set?

Yes

Did Quadient Inspire live up to sales and marketing promises?

Yes

Did implementation of Quadient Inspire go as expected?

Yes

Would you buy Quadient Inspire again?

Yes

Usability

There are parts of the product that are extremely easy to use, but it can be hard to build it up to get to that point. I'm a power user and I know I've only barely scratched the surface, but the transactional users barely have to lift a finger to get their letters out. There's a lot more that can be done if I had the time and resources to devote to improving our letters more and there are times when the interface is in my way as to meeting those goals, but by and large, it's a swift and easy to use program.

Professional Services

We had several meetings with Quadient's professional services. They came out to collect our requirements and then developed the perfect solution for us. Early on in the process, I got the advice to build our solution to cover all of our letters, not to hyper-focus on a single department or letter type. That leads to more work at the start, but now I can build any letter from any department without any IT intervention. I thank the great advice of the professional services team for that.

Contract Terms and Pricing Model

Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.

Likelihood to Recommend

Quadient Inspire works great across multiple letters, departments and use cases. We use it primarily for letters but I know that it can be used with great success for direct mail pieces like postcards or fliers. It's not ideal for email-only campaigns but works great in situations where we want to either send an email or a letter.

The Best Content Management System on the Market

Overall Satisfaction with Quadient Inspire