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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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- Setup fee optionalOptional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
November 29, 2021
The Best Content Management System on the Market
Score 10 out of 10
Vetted Review
Verified User
We do three things with Quadient Inspire: Honor communication preferences by sending letters either in paper form or electronically through secure delivery; Consolidate similar communications to personalize and customize letters; Maintain a central repository of content, fonts, images and variables.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
- Centralized content management
- Variable letters based on data or point-of-mail decisions
- Omnichannel communication
- Content consolidation
- Challenging user interface for things like bullets or font changes
- Lack of a global find/replace function to automatically insert variables into text
- Large tech lift to do major upgrades
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- The time to make global changes to letters (website changes, logo changes etc.) has been reduced by 99%
- The time to get a new letter launched is significantly reduced, especially for letters with complex variations.
- We can now send secure communications electronically to members. We couldn't do that at all before.
November 18, 2021
Quadient yeah!
Score 10 out of 10
Vetted Review
Verified User
Inspire is used across several business units to handle communications ranging from marketing, statements, financial planning, disbursements, and more. We are using it more everyday.
- Documents composition
- Data ingestion
- Omnichannel output
- Ease of use
- Better integration with api responses
- Simplify licensing for specific features
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- Speed to market
- Flexible and fast development
November 09, 2021
Quadient Inspire continues to lead the CCM industry as the TOP tool for customer communications
Our Customer Communications Management team selected Quadient Inspire as the strategic tool for Composition and Delivery for our correspondence need. We are migrating several legacy applications to the Inspire platform. We are also using Quadient DAS and messenger to help drive digital strategy and customer preference. We have been able to utilize the Inspire suite to automate many manual processes and assist internal users in completing their work more efficiently.
- Interactive letter creation and completion
- Smart Forms
- Data manipulation and transformation
- Batch letter processing
- Job scheduling and services
- cloud capabilities
- improved rationalization offering/pricing
70%
7.0
- Improved Customer Experience
- reduction of manual processes
- Improved Processing time
- reduced production support costs
November 09, 2021
Quadient: inspiring effective communications!
Quadient Inspire is used as a communication delivery platform in many areas of our company. It serves as our content generation engine delivering fully integrated omnichannel solutions in various verticals, including our financial and insurance clients, healthcare, regulatory and retail.
- Content management
- Multi channel execution
- Integration
- Workflow
- Content creation
- More detail on new product offerings
68.57142857142857%
6.9
- Helped us deliver on our technology goals
- Fast tracked our digital transformation
- Always keeping us ahead of constantly changing technology trends
November 01, 2021
An engine for success
As a service provider across many industries, RRD has a wide range of requirements for document composition. These reach across the spectrum from managing precomposed document streams through document composition from data with CCM integration and a great variety of blended requirements. We represent customers in nearly every aspect of business and consumer communications from insurance to medical to utility to transactional to kitting and more. These varied industries also have equally varying output requirements. The Inspire tool suite fills many of these requirements with a solid performance that we rely on for continuous automated production. The flexibility of Inspire Designer is second to none and a critical part of our solution architecture.
- Highly flexible data ingestion
- Clear and powerful workflow design that makes support easy to understand as teams evolve
- Great internal debugging tool that simplifies and accelerates the development cycle
- Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
- More flexibility in licensing would be beneficial to our unique requirements as a large service provider
- The Min/Max tool is an easy way to extract either extreme from each field of a data set, but it doesn't generally produce viable data for a complex data structure. A tool that could generate "test" data in a similar way but with the ability to provide parameters regarding the construction would be very beneficial. Often, good test data is often a major delay in starting or testing composition development. This is especially true where PII is involved.
- As stated earlier, the debug tools are a fantastic tool within Inspire Designer, but there are times when the resulting error seems a bit cryptic. One way to enhance this functionality would be adding a link from the error to a related discussion on the user forum.
- Add a tool as part of the proofer that is a robust screen reader. This could test for ADA compliance and highlight things that don't meet the standard and link back to the exact area in the design where the tag is available.
- I'd like to be able to have two views of the document tree open simultaneously showing different segments of the hierarchy.
- I would like ways to more easily gather related document resources (flows, etc.) and manage their names and family containers other than individually (or having to export as XML and try to manage that behemoth without making a mistake that kills the workflow)
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- I am very involved in solution architecture, but not so much in managing the financial aspect. I would not be able to provide this type of detail