Quadient Inspire

We had several meetings with Quadient's professional services. They came out to collect our requirements and then developed the perfect solution for us. Early on in the process, I got the advice to build our solution to cover all of our letters, not to hyper-focus on a single department or letter type. That leads to more work at the start, but now I can build any letter from any department without any IT intervention. I thank the great advice of the professional services team for that.

[I] have not used the services.

The PSO team is very involved and knowledgeable. Some times there are availability issues due to the number of companies they are supporting but they do their best to deliver on time. PSO cost aren't cheap, but they deliver a big bang for the buck especially on critical projects or involving them in strategic approaches/decisions.

Very professional, kept to the agreed time lines, very knowledgeable.

We have used professional services on a few different occasions. When we first purchased ICM and Scaler and then about a year after that for a refresher. The trainer did not always have the answer to our questions, but they would reach out to others and get us the answers by the end of the day or the next day,

I don't have a great deal of experience with Quadient Inspire Professional Services. What experiences I have had have always resulted in a viable product within the agreed timeframe. Sometimes the cost and times projected that are available to be agreed to are questionable, but that is the nature of the beast.