Item: Quadient Inspire
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The suite of [Quadient] Inspire consists of Content Manager, Designer, Interactive, and Scaler. Certified Inspire Designer developers create master templates and other form/document types in addition to developing Scaler workflows for production processing. The master templates created by the developers are made available through Content Manager to Business Authors at various Lines of Business for enhancing with additional content in the Inspire Interactive environment.

Pros and Cons

CCM
Version control
Output channel agnostic
Omnichannel communication

Enhancing the interactive experience
Improvement to the level one support process

Return on Investment

Not a part of my purview

Support Rating

Not all level one support personnel are well versed in what [seems] to matter, they should have minimal cursory knowledge. Too often the issue needs to be escalated after having spent too much time with level one responding to questions when that input was provided with the initial incident reporting.

Key Insights

Do you think Quadient Inspire delivers good value for the price?

Yes

Are you happy with Quadient Inspire's feature set?

Yes

Did Quadient Inspire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quadient Inspire go as expected?

I wasn't involved with the implementation phase

Would you buy Quadient Inspire again?

Yes

Usability

Meets requirements at a level that is second to none.

Likelihood to Recommend

Each player (vendor) in the CCM space has a certain feature where they are a great fit for an organization. With Quadient Inspire's suite of CCM solutions, those features other vendors specialize in, are included. Minimal need for having a plethora of document management solutions in an organization.

No Need for a Map for Your Journey With Quadient Inspire

Overall Satisfaction with Quadient Inspire