Qualtrics - not for Salesforce integration
Updated February 25, 2014

Qualtrics - not for Salesforce integration

Avinash Gaikwad | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction

Survey capability across organization and end users.

Pros

Cons

  • Salesforce contacts and panel member integration. Currently we have custom code to do that. I believe Qualtrics should provide out of the box capabilities.
  • Qualtrics Panel filtering capabilities are bad when filtering is done using embedded data.
  • Basic survey tool which has Salesforce integration capability.
Great feedback recording capability inside Salesforce.
Not very happy with how issues are addressed by strategic account manager and customer support.
Qualtrics is well suited where no CRM integration is required and needed for standalone reporting using Excel/PDF.

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