Overall Satisfaction with Qualtrics
We have been using Quatrics at the Kellogg School of Management for many years. We saw the software growing and getting refined every year. In addition, we collaborated with Qualtrics to request features that weren’t present when we first started using the software, and they have always been very receptive and helpful in implementing them.
Qualtrics is being used by the entire school for different purposes. Our MBA students use it as part of their learning process, as a powerful tool to create surveys. We also use it internally, for surveys among the departments for a broad variety of purposes.
In my specific case, however, I work with our researchers (PhD students and Faculty Members) who use Qualtrics for research purposes. As and administrator, I manage their accounts and help them when they have issues creating a survey, which, I must say, happens rarely, since Qualtrics is a very user friendly survey software.
Qualtrics is being used by the entire school for different purposes. Our MBA students use it as part of their learning process, as a powerful tool to create surveys. We also use it internally, for surveys among the departments for a broad variety of purposes.
In my specific case, however, I work with our researchers (PhD students and Faculty Members) who use Qualtrics for research purposes. As and administrator, I manage their accounts and help them when they have issues creating a survey, which, I must say, happens rarely, since Qualtrics is a very user friendly survey software.
- User Friendliness
- Flexible
- Is powerful and be used for complex survey designs
- When I access someone's account from mine Admin one, I cannot go back to mine, unless I completely log out and log back in.
- Increased the number of research studies (especially those conducted online)
- Made it easier to organize events within my organization
Qualtrics is very powerful yet it is not intimidating to the user. Plus, over the years, we developed a very nice relationship with the company and they have always very receptive to our requests.
Their customer service is responsive and we fell that every year, they add new features and polish the interface to make it even more usable than what it already is.
Their customer service is responsive and we fell that every year, they add new features and polish the interface to make it even more usable than what it already is.
Qualtrics Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
They helped us build a custom library with some scales that are heavily used, so that our users can save time while creating a survey.