The easiest and fastest way to collect data
Simone Cavallaro | TrustRadius Reviewer
Updated December 09, 2014

The easiest and fastest way to collect data

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

We have been using Quatrics at the Kellogg School of Management for many years. We saw the software growing and getting refined every year. In addition, we collaborated with Qualtrics to request features that weren’t present when we first started using the software, and they have always been very receptive and helpful in implementing them.

Qualtrics is being used by the entire school for different purposes. Our MBA students use it as part of their learning process, as a powerful tool to create surveys. We also use it internally, for surveys among the departments for a broad variety of purposes.

In my specific case, however, I work with our researchers (PhD students and Faculty Members) who use Qualtrics for research purposes. As and administrator, I manage their accounts and help them when they have issues creating a survey, which, I must say, happens rarely, since Qualtrics is a very user friendly survey software.
  • User Friendliness
  • Flexible
  • Is powerful and be used for complex survey designs
  • When I access someone's account from mine Admin one, I cannot go back to mine, unless I completely log out and log back in.
  • Increased the number of research studies (especially those conducted online)
  • Made it easier to organize events within my organization
Qualtrics is very powerful yet it is not intimidating to the user. Plus, over the years, we developed a very nice relationship with the company and they have always very receptive to our requests.

Their customer service is responsive and we fell that every year, they add new features and polish the interface to make it even more usable than what it already is.
I am quite sure that we will renew our use of Qualtrics because we have been using it for many years and everybody loves it. In addition, it allows users to collaborate with each other by sharing their surveys, and this is very important for researchers because it allows them to work on research studies across institutions.
Qualtrics is a great software and it is really easy to use and powerful. It is useful in gathering information and it is suited for any kind of survey. It can really be used in many situations.

You might want to use it to gather information among the employees for some internal initiative, or get a feedback from your customers, or really gather any kind of survey data that you need (i.e. for research purposes).

Obviously, in my field, we also use some other software for tasks that are more specific and that Qualtrics is not tailored to accomplish (i.e., record reaction time during a Implicit Association Test experiment).

Qualtrics Support

Because they are always responsive and they are quick in figuring out what is the issue and to involve the right people to solve it.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
They helped us build a custom library with some scales that are heavily used, so that our users can save time while creating a survey.