Updated December 04, 2014


Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Describe how Qualtrics is being used by your organization?
Qualtrics is currently being used in our organization for a variety of purposes. We use the survey tool both for internal and external research. Our external research primarily revolves around surveying attendees after course completion and conducting satisfactions survey. Internally, we also use the surveys for satisfaction gauging as well as for event registration.

Is it being used by a department or across the whole organization?
It is used throughout several departments in the organization.

What business problems does it address?
A comprehensive database that we can look back to for history reference and conduct comparative analysis over the course of time to track trends.
  • Qualtrics provides helpful guidance when building survey as it has pre-structured and built surveys that can be referenced or used rather than starting from scratch.
  • Qualtrics' report and analysis tools are extremely helpful and the ability to export to SPSS for analysis is easy to use.
  • It's very easy to use the logic tools when creating lengthy surveys where questions may not apply to each person based on previous answers.
  • We have many users on the Qualtrics system, but the administrator has access to all survey and responses, which isn't ideal for surveys containing confidential information.
  • The panel tools aren't the easiest to navigate through, but once you get used to them, they're a useful tool.
  • Increased efficiency on analysis
  • Much faster turn around than paper surveys
  • More responsiveness from users than paper surveys
I have not reviewed any other similar products.
Qualtrics is best in class. It fits all our needs, is easy to use, and easy to train new users on. We have a very lengthy database of surveys that we will continue to use and Qualtrics' ability to store our history of results is beyond comparison and makes analysis and research very easy to do.
There are several survey suites out there, and some free suites--like through Google or Survey Monkey, and those work perfectly if you're looking to do a 5 question short survey here or there that you won't need to reference in the future and analyze comparative data on. However if you're looking for a permanent solution for your survey needs and a database that is easy to use and store data and assist with conducting analysis, Qualtrics is the tool for you.