Qualtrics FTW

Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company. Our customer insight team also uses Qualtrics for internal measurements. Qualtrics makes it easy to create, modify, send and collect surveys both via email and with offline capabilities. We have been able to analyze specific aspects of our operation with targeted ad hoc surveys being delivered in a variety of methods that fit the particular audience needed for each project. While we have not yet used their Vocalize product for visualizations, we understand great strides have been made with this product; they are always looking for ways to improve their product. The support at Qualtrics is fantastic, as well - always responsive, always helpful.