Overall Satisfaction with Qualtrics
Qualtrics is used by my organization internally for things like 360 evaluations, as well as externally for things like customer satisfaction surveys.
- Quantifying, analyzing, and reporting on the data gathered is something Qualtrics does very well.
- Ability to create targeted surveys.
- Customizable presentation of surveys.
- Ability to share surveys with other members of my team is a big plus.
- I'd like to see the ability to connect and return survey results to an external database.
- Better customer service.
- New customer development.
- Increased employee satisfaction.
Qualtrics Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - I have been more than satisfied with the standard support from Qualtrics I receive.
I had a question about a survey I wanted to do for customers my organization has not worked with in over 2 years. Having never done this type of survey before, I really didn't know where to begin so I contacted support and they were able to point me in a direction. This was a real timesaver for me.