Qualtrics. From simple to complex, it does it all.
April 07, 2016

Qualtrics. From simple to complex, it does it all.

Scott Gordy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Qualtrics is used by my organization internally for things like 360 evaluations, as well as externally for things like customer satisfaction surveys.
  • Quantifying, analyzing, and reporting on the data gathered is something Qualtrics does very well.
  • Ability to create targeted surveys.
  • Customizable presentation of surveys.
  • Ability to share surveys with other members of my team is a big plus.
  • I'd like to see the ability to connect and return survey results to an external database.
  • Better customer service.
  • New customer development.
  • Increased employee satisfaction.
  • Employee Surveys
  • Customer Surveys
Qualtrics is a great tool; easy to use even for first time users. Yet, it has the ability to institute logic into surveys which proves useful when designing complicated surveys.

Qualtrics Feature Ratings

Survey templates
8
Themes
8
Custom logo/branding
9
Changes to live survey
8
Question design help
8
Multiple question types
10
Survey logic flexibility
8
Response tracking
8
Data export
7
Standard reports
8
Custom reports
9
Analytics
8
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
8
Access controls
8
Compliance
Not Rated

Qualtrics Support

The few times I've requested help with the product, the service representatives are quick to contact me and follow up with me on my questions.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - I have been more than satisfied with the standard support from Qualtrics I receive.
I had a question about a survey I wanted to do for customers my organization has not worked with in over 2 years. Having never done this type of survey before, I really didn't know where to begin so I contacted support and they were able to point me in a direction. This was a real timesaver for me.