Powerful & simple, with phenomenal support to boot
January 12, 2017

Powerful & simple, with phenomenal support to boot

Kara Rhodes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

We are using Qualtrics to run market research surveys for clients, quickly.
  • Fast & knowledgable user support - chat and phone calls even if you're not a huge customer.
  • Ease of use - building a survey just makes sense. It's intuitive and logical.
  • Survey robustness - huge array of modern question types.
  • Ability to remind specific groups to take a survey (i.e. - partial responses).
  • More robust email analytics (open rates).
  • Ability to use embedded data in cross tabs.
  • I haven't measured it, but I am confident we are getting a positive ROI with Qualtrics. We're able to use it for multiple clients at a time.
I was not part of the original evaluation process. I know SurveyMonkey was considered, but they were not as robust as Qualtrics.
Qualtrics is great for designing robust surveys quickly. However, if you need something that is highly custom, you might look elsewhere.