Professional Software
June 14, 2018

Professional Software

Jeanette Høj Jensen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

I am, personally, using Qualtrics' survey platform to conduct a survey of the relevant stakeholders of my research topic. My organization, the University of Western Australia, subscribes to this software.
  • The survey platform is very user-friendly. The current survey that I am conducting is my first, but it has been easy to use the software.
  • The webinars showing you how to use Qualtrics are very helpful.
  • The look and feel of the survey is professional.
  • Qualtrics has many great features that make it easier to collect and analyze data, including the options for distribution and creating reports.
  • The support team could be quicker - it took 24 hours to get a reply by email.
  • I didn't manage to include multiple, independent text boxes to one question to ease data analysis, such as this very example (three boxes that do not prescribe ranking when answering). I could only see this option for ranking.
  • When changes are made to an email platform, one has to press save for those changes to apply to the email distributed. I missed this and sent out emails without the changes. I.e. perhaps state that somewhere, as I only thought of saving afterward, i.e. before I closed the window, but not before I distributed.
  • N/A. I am a student.
I don't have much experience with Qualtrics, but it's very suitable for conducting a survey for research. It seems to me to have more credibility and professional appeal than for example SurveyMonkey.