Qualtrics will help manage your customer satisfaction!
January 16, 2020

Qualtrics will help manage your customer satisfaction!

Jared Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Qualtrics was used by most professors in my department for data collection, especially as it pertained to surveys. Many of my classes and academic work involved designing a survey that would then be distributed via Qualtrics, which is the industry leader for easy, well-designed surveys. Data collection and analysis were simple, intuitive, and easily exported for other tools such as SPSS.
  • Data collection.
  • Data analysis.
  • Survey logic (more options).
  • Implementation with other tools (OSF).
  • Collected data for my thesis.
  • Coded data for academic paper.
Survey Monkey is the only competitor I am aware of for Qualtrics. While Survey Monkey also offers a free account, its options are vastly inferior to Qualtrics and the interface is riddled with ads. If you are in need of a Qualtrics account, it is worth looking into a business account from your institution or company, because these accounts are incredible and more robust. They are worth it, especially when compared to Survey Monkey.
Qualtrics is positioning itself to be the hub for "experience management," or the understanding and crafting of the experiences that customers have with products. Thus, Qualtrics excels at survey creation and collection, brand management, and product research to name a few scenarios. It is also useful for academics who are using surveys for other types of research, such as myself.