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Quantum Engages at ALL Levels!
January 08, 2021

Quantum Engages at ALL Levels!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Workplace Engagement Surveys and Pulses

We used the Quantum Workplace and Engagement Survey to help us be selected as a Best Places to Work. The survey allowed us to gain feedback from every team member across the organization so that we could learn the things they like about us and the things they think we can do better. The feedback has helped us develop better benefit programs and improve overall retention.
  • The survey is EASY to use.
  • Their staff are extremely responsive to questions.
  • The feedback and data are easy to understand.
  • I would encourage being more up front with the different cost options.
  • I really do not know of anything else that needs improvement.
  • It has improved retention.
  • Help us in the development of employee benefit programs.
  • Helped team members feel that they had a voice.
I had zero desire to use another service based on the reputation of Quantum and my experiences with working with them in the past.

Do you think Quantum Workplace Engagement Surveys and Pulses delivers good value for the price?

Yes

Are you happy with Quantum Workplace Engagement Surveys and Pulses's feature set?

Yes

Did Quantum Workplace Engagement Surveys and Pulses live up to sales and marketing promises?

Yes

Did implementation of Quantum Workplace Engagement Surveys and Pulses go as expected?

Yes

Would you buy Quantum Workplace Engagement Surveys and Pulses again?

Yes

The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.
The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.
I have used the surveys across a couple different organizations and they are easy to use regardless of the level of team member or level of education. Accessing the surveys is also very easy as many in our current organization use their cell phones for access. When I asked them for feedback on the survey, they stated it was very easy to do and did not take too much time to provide feedback.