Item: Coveo Qubit
Rating: 9
Author: Samya Zniber

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

Qubit helps us get a personalized experience and A/B and MV test our ideas on different markets and different segments. The complexity of L'Occitane is obviously to handle so many market differences and consumers’ behaviors, and Qubit enables us to do it the right way.

Pros and Cons

Pros

Account managers and strategists reactivity - Qubit has obviously hired talented people that quickly understand the different issues, brands' complexities and are very understanding when it comes to last minute requests or changes.
Qubit's team provides a lot of ideas, and helps us refine our own ideas, based on their experience, and what has proven to be efficient etc.

Cons

Give more felxibility on advanced mode tests to enable our teams to do it on their own sometimes, without having Qubit engineers build them for us.
Have quick pre-defined reports to extract from the delivery platform when needed.

Other Software Used

Eptica

Likelihood to Recommend

Comments

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Laura Kightlinger
(Vendor Representative) commented 8 years ago
Hi Samya, Thank you so much for your feedback. I am really glad to hear that Qubit team has been supportive and effective in helping you achieve your goals with the platform. With our recent product update, you will see changes in advanced mode that should hopefully make it more flexible for your teams to use the tool. Your account team can share more. We really value your feedback - thank you again for taking the time. Cheers, Laura, Head of Customer Success at Qubit

A must have tool and an outstanding team