QuestionPro review -- good, but there are a lot of similar products available
March 10, 2014

QuestionPro review -- good, but there are a lot of similar products available

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Survey/Questionnaire

Overall Satisfaction with QuestionPro

We use it for very basic market research studies on an ad hoc basis across the organization. It is utilized for surveys which are very short in duration and which do not require extensive programming. For example, we would use it for a project in which we are only asking a few questions (e.g., less than 5 minutes in duration) and sending it to only a few respondents. For anything longer or being sent to more people, we would have it professionally programmed.
  • Very easy to use
  • Doesn't take much experience to master -- user friendly out of the box
  • Visually appealing, looks good
  • A fair amount of customization possible
  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
  • Easy to get results to clients faster if time is of the essence
  • However, mistakes are more likely if done by non-programmers
  • Doesn't have the same level of professional "feel" as a professionally programmed survey
  • Qualtrics,Zoomerang,SurveyMonkey
QuestionPro is better or on par with these programs. I would say that it's better than SurveyMonkey and Zoomerang, as it's more customizable and professional "looking". It's on par with Qualtrics as it has a lot of the same functionality and customizability. The relative strength of QuestionPro is that it's easier to use out of the box compared to Qualtrics.
I would recommend it for VERY simple projects. For anything that requires extensive programming, it's probably better to have a professional survey programmer develop the code rather than the research manager or director. Otherwise, it's an easy to use and intuitive program. It's also a good option if pricing is a concern.

Using QuestionPro

It's a fine product, but it's also a very competitive field, so it wouldn't take much to knock QuestionPro from top tier status. I would like to see more functionality in all programs, so whichever program does that first is likely to get my money in the next round of budgeting.