Academic Institute using QuestionPro principally for reviewing academic programmes, support and services.
March 11, 2014

Academic Institute using QuestionPro principally for reviewing academic programmes, support and services.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

QuestionPro is being used principally to compile surveys for review of academic programmes and academic support.
  • We chose QuestionPro initially because of the number of features and functions it provided and because it allowed us to track respondents anonymously.
  • We kept it because it continued to grow with additional features that we found useful.
  • Support respond very promptly to requests, and on-line chat can be used to contact a support person directly.
  • I have reviewed other systems over the years, but none of them have all the features that QuestionPro has.
  • I would like the unique key generated for the respondents to be random and not follow a sequential number. We have bypassed this, but it needs additional effort and time.
  • There is an option for the "finish page" which is a report that summarises the survey that has just been completed for the respondent has been in "beta" for a long time!
  • Some of the advanced report options are only available online and would be useful to be able to download in different formats as are the more standard/simple filtered reports.
  • QuestionPro is being used to automate surveys that were previously done by hand. We would not have been able to do this without the anonymous tracking feature. It has cut turnaround of reports by more than half.
  • This is of course more efficient, but this could be expected of any software that automates a survey for you.
SurveyMonkey, Qualtrics, SurveyGizmo. SurveyMonkey and SurveyGizmo are perfectly fine for simple surveys and have also improved enormously over the years, we are currently evaluating Qualtrics.
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
QuestionPro is very suited to our needs (administration), however another system has been suggested within our Institute for managing randomisation of questions and multiple language support and other features which are more appropriate for academic research, this other system is missing some of the features we need for administration however.