I wish I had upgraded my old software.
December 08, 2021

I wish I had upgraded my old software.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop Premier

We use it to plan purchases, sales, AP/AR, GL. Our version is 2 user multiuser (It honestly is not multiuser). Our version is Wholesale/Mfg.
  • Order entry
  • Search customers, vendors, products
  • It doesn't do anything else good.
  • Make multiuser real multiuser. Everyone must log out (cumbersome process) so one single user can do many tasks. They include Changing Sales Tax Rate, Deleting a customer, Defining fields for a customer, [Adjusting] product quantities, [Backing] up [QuickBooks], Delete a ledger code, Delete an inventory part, add additional notes.
  • Could have lines between listing on invoices.
  • Could track inventory product purchases. My old 1970's UNIX software did a stellar job of this. Suppose I buy identical products from numerous vendors. My old software listed 10 dates, 10 vendors, 10 quantities, & 10 prices. [QuickBooks] only lists the very last one.
  • Lists sales commission for sales reps. I can input a sales rep but not print a report with his name, address, & commission. Pulling UPS out of the sales is another chore. We do it manually. (Why computerize?)
  • About every 2 weeks [QuickBooks] won't allow me to restore a backup. I have to delete previous backups.
  • Continual pop-up windows DO I LIKE THE SOFTWARE. When I say no & list reasons...they never fix it.
  • There is a Price Level List. I can sell Item 1 to you for $1, to a store for $.35, & to a distributor for $10. BUT it is a long list. We have 1100 products. There is no search for the item that we want to update. I have to scroll through 1100 items to make a change.
[QuickBooks] doesn't have meaningful Reorder Reports. TracLine wouldn't work on my new computer. I'd have to invest $35,000 again & buy new Unix software 7 & new Cobol. I should have done it. I thought [QuickBooks] was a leader.

Do you think QuickBooks Desktop Premier delivers good value for the price?

No

Are you happy with QuickBooks Desktop Premier's feature set?

No

Did QuickBooks Desktop Premier live up to sales and marketing promises?

No

Did implementation of QuickBooks Desktop Premier go as expected?

No

Would you buy QuickBooks Desktop Premier again?

No

It functions & I have no choice now.
What support? The guy who sold it to me is often available. I have to pay him a lot for help. He is nearing retirement so he won't always be there.
I think I already was clear.

QuickBooks Desktop Premier Feature Ratings

Accounts payable
7
Accounts receivable
7
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
7
Time tracking
Not Rated
Fixed asset management
6
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
1
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
4
Inventory tracking
1
Automatic reordering
1
Location management
Not Rated
Manufacturing module
1
Pricing
10
Order entry
10
Credit card processing
Not Rated
Cost of goods sold
6
Order Orchestration
10
End-to-end order visibility
1
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
10
Dashboards
1
Standard reports
4
Custom reports
4
Not Rated
API for custom integration
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
1