Overall Satisfaction with QuickBooks Premier
We use QuickBooks Premier to manage finances and payroll activities; it is used in conjunction with third party apps. Everyone in the organization uses the product either to support the company or to support our clients. Not every client is on this version. Some clients are on earlier or later years of Premier. Some clients are on QuickBooks Online. It solves the bookkeeping matters, such as payables and receivables, keeps records to support tax preparation and records payroll. It is used for budgeting and planning. It is simpler for the clients to understand as compared to the module based accounting systems.
- It is intuitive for the client. For example, when the client goes to write a check, a screen opens that looks like a check.
- It does all the debits and credits behind the scenes, so the client does not need to have an understanding of debits and credits.
- There is a lot of support and a big community of users, so it is easy to get help, and to find staff that know how to work with the software.
- The desktop version is much more robust than the online version, and the processing speed is much better.
- You can only have average cost for inventory. No last-in, last-out (LIFO) or first-in, first-out (FIFO).
- If you are not on a hosted solution provider, you may have problems accessing your data remotely.
- You have to keep upgrading and installing updates.
- Better prospect base, seems like everyone uses it.
- Increased employee efficiency
- Better customer service
Enterprise is the cadillac of Intuit Products, QuickBooks Online has unparalleled access.Premier is much better than Pro, which doesn't have as many features. I work in the accountant version, so I really like the functionality and sometimes I recommend the client buys the accountant version for the additonal tools that are available.
QuickBooks Desktop Premier Feature Ratings
Using QuickBooks Premier
3 - We are doing bookkeeping/accounting services for various companies using QB Premier.
2 - Degreed accountant, with technical expertise.
QuickBooks Premier Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - As a certified ProAdvisor, I get preferential support. Intuit loves accountants. If I were not a ProAdvisor, I would pay for premium support.
Intuit always provides me with exceptional support. I have sometimes needed assistance setting up a file for multiple users on a network. I have trusted Intuit to remote into my computers and quickly identify and solve the issue. It made me look very good in front of the client. The support team is friendly and I feel they care about me as a customer.