QuickBooks Premier does a great job for my clients!
Updated March 16, 2016

QuickBooks Premier does a great job for my clients!

Silvia Evans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

2914

Modules Used

  • All

Overall Satisfaction with QuickBooks Premier

We use QuickBooks Premier to manage finances and payroll activities; it is used in conjunction with third party apps. Everyone in the organization uses the product either to support the company or to support our clients. Not every client is on this version. Some clients are on earlier or later years of Premier. Some clients are on QuickBooks Online. It solves the bookkeeping matters, such as payables and receivables, keeps records to support tax preparation and records payroll. It is used for budgeting and planning. It is simpler for the clients to understand as compared to the module based accounting systems.
  • It is intuitive for the client. For example, when the client goes to write a check, a screen opens that looks like a check.
  • It does all the debits and credits behind the scenes, so the client does not need to have an understanding of debits and credits.
  • There is a lot of support and a big community of users, so it is easy to get help, and to find staff that know how to work with the software.
  • The desktop version is much more robust than the online version, and the processing speed is much better.
  • You can only have average cost for inventory. No last-in, last-out (LIFO) or first-in, first-out (FIFO).
  • If you are not on a hosted solution provider, you may have problems accessing your data remotely.
  • You have to keep upgrading and installing updates.
  • Better prospect base, seems like everyone uses it.
  • Increased employee efficiency
  • Better customer service
Enterprise is the cadillac of Intuit Products, QuickBooks Online has unparalleled access.Premier is much better than Pro, which doesn't have as many features. I work in the accountant version, so I really like the functionality and sometimes I recommend the client buys the accountant version for the additonal tools that are available.
  • Easy to set up for all kinds of small to medium businesses.
  • Easy to clone templates for use with other clients.
  • Easy to import payroll data.
  • Easy to find clients.
  • Not great for my Not for Profit Clients, reporting does not meet standards.

I find that the support is quite good, so I work exclusively with the Intuit product line. I don't have to know how to do everything, I can easily find out. The training and certification process adds credibility.

If more than one person needs to access the file and not everyone is in the same location, it is easier and cheaper to use the online version, as compared to a hosted solution provider. However, it is faster and cheaper than the online version if everyone is working in the same location and you don't have more than about five users.

QuickBooks Desktop Premier Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
10
Bank reconciliation
10
Expense management
10
Time tracking
10
Fixed asset management
9
Multi-currency support
9
Multi-division support
8
Regulations compliance
9
Inventory tracking
7
Location management
7
Pricing
8
Credit card processing
9
Cost of goods sold
9
Pay calculation
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Dashboards
10
Standard reports
10
Custom reports
10
API for custom integration
Not Rated
Plug-ins
10
Role-based user permissions
8
Single sign-on capability
8

Using QuickBooks Premier

3 - We are doing bookkeeping/accounting services for various companies using QB Premier.
2 - Degreed accountant, with technical expertise.

QuickBooks Premier Support

This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - As a certified ProAdvisor, I get preferential support. Intuit loves accountants. If I were not a ProAdvisor, I would pay for premium support.
Intuit always provides me with exceptional support. I have sometimes needed assistance setting up a file for multiple users on a network. I have trusted Intuit to remote into my computers and quickly identify and solve the issue. It made me look very good in front of the client. The support team is friendly and I feel they care about me as a customer.

QuickBooks Premier Reliability

This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!