If you want the best for your BPO business, you need QuickBooks!
May 08, 2015

If you want the best for your BPO business, you need QuickBooks!

Cristine Delos Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Premier

This software is used by the entire organization and it helps us a lot in the overall bookkeeping process for our clients. It makes financial generation easy and quick which make work more efficient.
  • Remote Access Capability- This feature of QB is essential for us since we target the markets of Hawaii and Australia and our Operations Team is in the Philippines.
  • Easier reconciliation of bank type accounts - The interface provides us, bookkeepers, with a list of transactions which we can modify (if recorded wrong) on the spot. It also makes it easier to track unrecorded bank transactions for the given period.
  • Import of IIF and Excel files - It makes recording numerous transactions faster and more accurate than recording each entry one at a time. It improves our effectiveness and efficiency as bookkeepers.
  • Recognition of duplicate vendor and customer name.
  • Increased Employee Efficiency
  • Better Client Service
  • Increased Global Market Coverage and Competitiveness
QuickBooks' user-interface and features are better than that of other accounting systems we have encountered so far. It is easier to navigate through accounting modules and reports even for bookkeeping beginners.
Handling a lot of clients from different industries like professional service providers (photography and catering service), construction, and retail, QuickBooks makes it easier to configure or customize its interface based on their respective industry or business type. It greatly helps our bookkeepers provide the best service we can give to our clients and achieve client satisfaction.
Quickbooks is well suited for small business owners like our clients from Hawaii. The balance sheet, profit & loss and other reports we submit are more understandable and preferred by end-users. I guess Quickbooks is less appropriate for large businesses with highly complex accounting procedures because this requires a more sophisticated accounting system to achieve desired results.

QuickBooks Desktop Premier Feature Ratings

Accounts payable
10
Accounts receivable
10
Bank reconciliation
10
Fixed asset management
9
Standard reports
10
Custom reports
10
Role-based user permissions
10
Single sign-on capability
10

Using QuickBooks Premier

45 - We are outsourced bookkeepers who provide accounting services to client in Hawaii, Australia and the Philippines. Our services range from data-entry to full accounting procedures depending on what was agreed upon.
We don't have in-house support personnel for QuickBooks Premier. Such person should be knowledgeable and experienced in using QuickBooks Premier.
  • Internal accounting of the company.
  • Accounting/Bookkeeping Service operations
  • Help in management decisions
  • Liquidating expenses for political candidates during election. Given that we get hired by a political candidate.
Because Quickbooks is the best accounting system we have encountered so far.

Evaluating QuickBooks Premier and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product Features - So that we can provide the best accounting/bookkeeping service to our clients.
I might refer to third party reviews and analyst reports and select the accounting system with the most positive feedback.

QuickBooks Premier Implementation

It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
Change management was a small part of the implementation and was well-handled - As a BPO company providing accounting/bookkeeping services to clients, it is crucial for us to know which accounting system would best provide client satisfaction. Change is forever, if you want to remain competitive in this global market, you have to be open to changes especially those that may improve your core competency.
  • User's lack of knowledge and experience of the accounting system.

QuickBooks Premier Support

The Quickbooks support is good but still has some room for improvement.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
None
Yes - Yes, but we have to explain the bug several times.

Using QuickBooks Premier

Quickbooks is really easy to understand. You don't have to undergo a comprehensive training to be able to navigate through the accounting system modules.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Bank Reconiliation
  • Creating Invoices and Applying Payments
  • Generating Financial Reports