Item: Quip
Rating: 8
Author: Long Dai

Overall Satisfaction with Quip

Use Cases and Deployment Scope

We use Quip as our project management tool, where we store documents and chat and collaborate with internal team members. It is used within only the CRM Salesforce department. It solves problems such as where projects are, and how we collaborate. We also enjoy the calendar tool.

Pros and Cons

Pros

Integration with Salesforce users and records.
Kanban boards make it easy to visualize projects and tasks within projects.
Live Salesforce reports without the tool help with being able to see data without having to login to Salesforce.
Mobile app is easy to use.

Cons

The interface could be improved to match the lightning look and feel. We get a sense Salesforce is using this acquisition as a re-brand and not a deep Salesforce product.
Ability to give external user access without a full license would be nice.
Having some more app-exchange add ons would also be nice.

Return on Investment

Since getting Quip, we've been able to move projects forward at a faster speed. There is more accountability among our team.
I was not the purchaser of the tool so I am unsure of its ROI.
Overall business objectives are being met with Quip and we see a good reduction in project lifecycle time.

Alternatives Considered

N/A

Other Software Used

Salesforce Community Cloud, Salesforce Marketing Cloud Email Studio

Likelihood to Recommend

Quip is well-suited for any scenario where you have multiple team members working together on a project. If you already use Salesforce, Quip is a great tool to get as an add on for collaboration within your team. If you currently do not use Salesforce as your CRM then you may not see all the deep linked benefits.

Quip Feature Ratings

Comments

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Quip works very well as a collaboration and chat tool