Item: Quip
Rating: 10
Author: Candi Bashiri

Use Cases and Deployment Scope

We use Quip across groups specifically around Sales and IT. We implemented it to capture our account plans as a collaborative tool. We also found it to be useful for tracking projects, meeting notes and other documents that use multiple mediums and require collaboration/sharing. Quip makes document sharing easy, fun to work with and essential to teams.

Pros and Cons

Collaboration across teams on documents.
Version and change control.

Better integration with Powerpoint.
From printing to PDF with full support.

Return on Investment

On-boarding with Quip was fast.
Streamlined the use of templates across the organization.

Alternatives Considered

We needed to find a way to work together on documents and, to get out of emailing and converge on a single solution. We tried to use our intranet tool, Jive, but that was too cumbersome and hard. Others used Google Docs, but that was not very secure. We looked within Salesforce like Chatter and files those were not right either. Word and PowerPoints being emailed back and forth, sound familiar? All these tools were not truly collaborative, they were not easily formatted/standardized, not easy to search. Everyone was trying solutions but it wasn’t a group initiative from the top-down.

Support Rating

The Customer Success team at Quip had great best practices and use cases on how to best implement and on-board with Quip. They were super responsive, collaborative and enthusiastic. They were open to suggestions and provided solutions or workarounds when a situation called for it. We actually worked within Quip during our implementation so that we learned as we used it. As we went live, for any questions or issues, we had the support team was right in our Quip environment. I'm very happy with the support and help we got from the team.

Key Insights

Do you think Quip delivers good value for the price?

Yes

Are you happy with Quip's feature set?

Yes

Did Quip live up to sales and marketing promises?

Yes

Did implementation of Quip go as expected?

Yes

Would you buy Quip again?

Yes

Other Software Used

Salesforce Service Cloud

Likelihood to Recommend

Quip is an excellent tool when more than 1 person needs to work on a document at the same time. Collaborating on slides, or documents like notes, deal discussions, account plans, project plans, etc. The ability to store a document across multiple folders so it's easily accessible to others and individually sharing it to a wide or limited audience.

Document Collaboration SuperTool!!

Overall Satisfaction with Quip