Great and versatile Remote Desktop Manager!
December 10, 2024

Great and versatile Remote Desktop Manager!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Edition

Overall Satisfaction with Remote Desktop Manager

We use RDM for every engineer that needs access to our customers infrastructure. We use it for Servers, network equiment, VPNs, SSH, and also for our Content Management Database (CMDB) All the managed CI's should be in RDM.
We connect RDM to Pleasant Password Server for seamless integration with our password vault. This saves up lots of time trying to find the right password for each customer.

Pros

  • Loads of integrations possible
  • Different Connections possible (ie: RDP, SSH, HTTP(s) etc)
  • Steppingstone capabilities.
  • VPN integration
  • Secure!

Cons

  • I dont know, i'm pretty used to it for +-10 yrs.. Maybe responsiveness with the database could be improved
  • Support was oke when we needed it, but could have been quicker in response and availability
  • Time saving application in terms of using the traditional apps
  • Integration with password vaults is a game-changer
  • The variety in types of connections is huge! Haven't been able to detect a device or connection that couldn't be integrated yet..
RDM is great for all engineers. The use of a single database with all entries shared amongst the team saves up loads of time. Even the password management can be changes per person in case of personal accounts. Also the Free-version at home or small offices are great and easy to use.
VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again.

Do you think Remote Desktop Manager delivers good value for the price?

Not sure

Are you happy with Remote Desktop Manager's feature set?

Yes

Did Remote Desktop Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Remote Desktop Manager go as expected?

Yes

Would you buy Remote Desktop Manager again?

Yes

We use RDM for years now. We have been super happy with the integrations, capabilities and costs. For Acknowledge this is a great tool to service our customers, and also userfriendly for our co-workers.
I even use the free-version of RDM at home in my homelab. I would highly recommend the homelabbers amongst us to use RDM!

Remote Desktop Manager Feature Ratings

Remote Administration
8.0
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
7
Multi-platform remote control
Not Rated

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