Good for most uses
August 19, 2025

Good for most uses

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Remote Desktop Services

We use Remote Desktop Services in general for server access but the full system including gateway and brokers is used for controlled access from our corporate systems into our OT environment. The Gateway and broker is used to control access to systems using groups and applying rules and policies to desktop sessions.

Pros

  • Usability
  • Speed and responsiveness
  • Client tools built into standard environment

Cons

  • Configuration
  • Scalability
  • Fault tolerance
  • Allows management of our OT systems
  • Allows development of our plant systems
  • Allows secure remote user access to controlled systems
Once set up it works well and is extremely easy for users. Getting it right can be difficult, it is easy to setup insecurely. Maintenance can be difficult with only a single broker and with manual switchover required for redundant gateways. Troubleshooting access issues can also be difficult.
Remote Desktop Services is close to free, it is native and performs far better from a user experience point of view with almost no lag and excellent integration to the normal desktop environment. Even if another product is used Remote Desktop Services still forms part of the solution as the best approach seems to be to use other solutions to supplement weaknesses or problem areas.

Do you think Remote Desktop Services delivers good value for the price?

Yes

Are you happy with Remote Desktop Services's feature set?

Yes

Did Remote Desktop Services live up to sales and marketing promises?

Yes

Did implementation of Remote Desktop Services go as expected?

Yes

Would you buy Remote Desktop Services again?

Yes

For simple deployments and environments it is well suited. Simple configurations are easy to configure.
Where redundant gateways or multiple brokers are required the setup and operation becomes more complex. Some more advanced configurations require the use of multiple setup applications and also the use of group policy. There isn't a single unified configuration mechanism.

Remote Desktop Services Feature Ratings

Remote Administration
8.3
File transfer
7
Secure remote access with Smart Card authentication
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
6

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