Rescue makes customer support easy
September 27, 2022

Rescue makes customer support easy

Gabriel Snead | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

Rescue helps us support our software users remotely. The ability to connect to the end user having an issues is invaluable. Seeing first hand allows us to quickly trouble shoot and resolve issues our users are facing which makes support easier and more effective. Rescue is a solution that meets our needs for making customer support simple for us and the end user.
  • It is simple to use and manage
  • Provides a tool we need to access and work with remote users
  • Allows us to see what the end user is dealing with
  • sharing files to a remote machine
  • The Mac OS app feels a little slow
  • Unattended access can be hard to manage with Mac OS
  • Much easier than sending people out to a clients location
  • faster support helps keep clients happy
  • makes it easier for support folks to do their job
VNC and RDP will work but not easy to set up and maintain and not as secure and Rescue.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


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Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

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Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


Rescue allows us to see the end users device and be "onsite: virtually for the user. When we can connect with a user remotely, it allows them to feel like we are there to help and give us a better idea of what the issue they are dealing with. Having "hands on" access gives us the ability to quickly assess, troubleshoot , and provide a solution.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Not Rated
Multi-platform remote control