Great Tool that Fits a Need
September 28, 2022

Great Tool that Fits a Need

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

We are a public utility that provides internet communication services to the home and business. Being a small utility, we pride ourselves on personal business relationships that go the extra mile to provide IT support. We needed a way for our help desk technicians to be able to remote access users endpoints. Rescue has been the perfect match of features and functionality with price point.

Pros

  • Remote access to user endpoints

Cons

  • user interface could be more friendly
  • Increased customer satisfaction

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue go as expected?

Yes

Would you buy LogMeIn Rescue again?

Yes

Perfect for our use: remote access to customers endpoints, without knowing what they may be.

Unattended access is not used in our organization

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Session record
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Comments

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