excellent tool to support
February 08, 2023

excellent tool to support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

to support users with IT issues. It helps with seeing the issue and troubleshooting quicker. majorly like the admin experience and the unattended option. looking forward to using mobile troubleshooting and helping users on android and ios. seeing the issue is always a big help in solving it.the support has been great

Pros

  • remote screen sharing
  • admin access
  • unattended access

Cons

  • the browser interface
  • the administration console
  • licensing
  • faster resolution
  • customer satisfaction
  • revenue savings
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

IT troubleshooting of windows and mobile devices like android and ios. deploying and managing activities on multiple computers and devices. helping the support teams to fix issues faster for users.light weight agent and applet making it quick to work. possibility to deploy scripts remotely and perform tasks during big projects

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Session record
10
Monitoring and Alerts
10
Multi-platform remote control
10

Comments

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