Overall Satisfaction with RFPIO
It is being used as an intermediary portal to help answer lengthy security questionnaires from our clients. It is being used across our entire organization in all departments, but mostly in the sales, customer success, and customer service departments. The problem it solves is answering SIG Security questionnaires mostly to ensure the security and compliance needs of our customers are being met by our products and services.
- Efficient answers to questions
- Effective resolution of complete form
- Makes for a happy customer
Bottom line, the UI is easy to understand, even without any initial tutorials or training on the platform at first. I did obtain hands-on training from a colleague who used it before, but after only 10 minutes of going through the system, I felt I could easily navigate it and accomplish my tasks at hand.
UI is friendly. Basically that alone is enough to renew because it is easy to use and gives accurate and fast results. The effective cross collaboration from other colleagues in my organization also makes for this tool to be extremely effective. Now that I understand how to use it, I can also easily train others on how to use it effectively.
Do you think RFPIO delivers good value for the price?
Are you happy with RFPIO's feature set?
Did RFPIO live up to sales and marketing promises?
Did implementation of RFPIO go as expected?
Would you buy RFPIO again?
RFPIO is well suited for lengthy questionnaires or forms that need to be completed in a timely manner. The system allows for cross collaboration amongst other individuals in your organization regardless of department or team. RFPIO would be less appropriate for short forms that need to be filled out. It would probably take more time using RFPIO to complete a short form than just doing it outside the system, unless it requires input from multiple people across the organization that cannot be resolved by another quick outlet.