Item: RingEX
Rating: 9
Author: Jordan Kruger

Use Cases and Deployment Scope

RingEX is being used across our entire company. It helps a ton when people are working from home and want to be able to access their phone at the office for missed calls and voicemails etc. It transcribes voicemails into an email so you don't even have to listen to the messages.

Pros and Cons

Transcribes voicemails into an email.
Click to dial plugin.
Very useful app.

Can be a tad confusing in the set up stage.
Wish it was a tad easier to toggle between cell phone and hard-phone.

Return on Investment

Helps us collaborate between departments better.
Helps a lot with training new hires and for managers to review calls.
The mobile app is very very helpful when working remotely.

Alternatives Considered

We selected RingEX over other platforms for the superb customer service and easy to use platform. It was very easy to test and give feedback and work through any small issues. It also has a Zendesk integration which was crucial in our decision to use RingEX over other companies.

Other Software Used

Join.me, SalesLoft, ZoomInfo

Likelihood to Recommend

It is well suited for companies that are highly conversive and need to transfer calls between departments. It is very simple to shadow calls for training purposes and conference in the appropriate people. It would not be needed in departments that don't need to talk on the phone internally or externally.

RingEX is Great!

Overall Satisfaction with RingCentral MVP