Item: RingEX
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use RingEX for pharmaceutical marketing/promotion. We have a team of sales reps who use it to call remote areas across Canada and needed something that would allow them to make these calls from home with some tracking tools for monitoring their activities. Prior to using RingEX, we would simply have the reps use cell phones, but having RingEX integrated into our CRM makes that process much easier and more efficient. RingEX is low-cost, easy to deploy, and offers a good suite of tools for our sales reps to communicate in a variety of ways with the teleconferencing, webinars, and faxing.

Pros and Cons

Fast to deploy - Once we were signed up, we had soft phones ready to start making calls within minutes
Good variety of platform - VOIP calls are the main purpose, but having teleconferencing, web conferencing, faxing, voicemail, customizable caller ID, and call recording make it a great suite of services
Good call quality - Depends on internet connection, but we haven't had any concerns about the call quality other than when there was an internet connection problem

Device transfer - Transferring the account from one rep to another requires an admin to deauthorize the existing device before the new user has full functionality, which seems unnecessary
Spam calls - The phone numbers available are probably recycled often, as we commonly receive spam calls on different lines
Zoho integration - Calling from Zoho CRM results in the rep needing to answer a call and press a button before it actually calls the intended recipient

Return on Investment

Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingEX platform
Able to offer more customized services to partners/clients
No need for any special hardware - just need a computer with internet
Low investment to integrate with a CRM

Alternatives Considered

Twilio Voice, Dialpad, HubSpot, Twilio Video, Bell Communications Outsourcing, gotomeeting and Webex Meetings

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingEX having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingEX, but RingEX has a full suite of services available and keeps billing/budgeting simple.

Other Software Used

GoToMeeting, Bell Communications Outsourcing, Google Hangouts

Likelihood to Recommend

RingEX is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingEX if making a lot of calls (our users make around 40 calls/day).

Great platform with a variety of services

Overall Satisfaction with RingCentral MVP