Item: RingCentral
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

RingCentral is used as our phone system throughout the company, so callers can get to the right employee when calling our main toll free number. We also use RingCentral for online meetings so that participants can call into the same line and view the leader's screen during the session. We also use RingCentral Meetings for customer support so that we can troubleshoot on the client's computers.

Pros and Cons

Easy to use
Easy to install

Ease of use for meeting participants
Slows down computer when running meeting

Return on Investment

It allows me to support customers with troubleshooting issues
Cost effectivve

Alternatives Considered

GoToMeeting

When we looked for a solution, RingCentral had the IVR system that we could use in addition to the meetings feature & GoToMeeting didn't. Otherwise, there weren't any significant differences.

Support Rating

I haven't ever had to use the support, which means to me that they are doing something right. If they weren't, I would need to contact the support to get help.

Key Insights

Do you think RingCentral delivers good value for the price?

Yes

Are you happy with RingCentral's feature set?

Yes

Did RingCentral live up to sales and marketing promises?

Yes

Did implementation of RingCentral go as expected?

Yes

Would you buy RingCentral again?

Yes

Likelihood to Recommend

RingCentral is a cost-effective call system for small to medium businesses. It might not be suited for large companies. The meetings add-in allows users to start online meetings on the fly quickly. It is particularly helpful that you can switch hosts so that you can see different users' screens during meetings, which is something we did not see in competition at the same price level.

Great product at a great price! Easy to to use.

Overall Satisfaction with RingCentral