Great product at a great price! Easy to to use.
February 04, 2020

Great product at a great price! Easy to to use.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

RingCentral is used as our phone system throughout the company, so callers can get to the right employee when calling our main toll free number. We also use RingCentral for online meetings so that participants can call into the same line and view the leader's screen during the session. We also use RingCentral Meetings for customer support so that we can troubleshoot on the client's computers.
  • Easy to use
  • Easy to install
  • Ease of use for meeting participants
  • Slows down computer when running meeting
  • It allows me to support customers with troubleshooting issues
  • Cost effectivve
When we looked for a solution, RingCentral had the IVR system that we could use in addition to the meetings feature & GoToMeeting didn't. Otherwise, there weren't any significant differences.
I haven't ever had to use the support, which means to me that they are doing something right. If they weren't, I would need to contact the support to get help.

Do you think RingCentral delivers good value for the price?

Yes

Are you happy with RingCentral's feature set?

Yes

Did RingCentral live up to sales and marketing promises?

Yes

Did implementation of RingCentral go as expected?

Yes

Would you buy RingCentral again?

Yes

RingCentral is a cost-effective call system for small to medium businesses. It might not be suited for large companies. The meetings add-in allows users to start online meetings on the fly quickly. It is particularly helpful that you can switch hosts so that you can see different users' screens during meetings, which is something we did not see in competition at the same price level.

RingCentral Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
9
Call screening
7
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
8
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated