Great Product for the Right Team! Metric-Lovers, beware.

RingEX is well suited for many, many scenarios and companies. The larger the company gets, the less appropriate RingEX becomes. Reporting/Metrics become increasingly important as an organization scales. The quality of reporting has a direct impact on how well an organization's management team understands the companies strengths, weaknesses, and needs. In turn, this can have a direct impact on how many supervisors/managers a company needs to have on hand to be able to effectively manage the support team. I would recommend RingEX for small to medium-sized companies that do not have a strong need for detailed reporting or customizations. If you are looking for a quality platform that makes it simple to communicate with customers via phone, fax, and text.

RingEX offers support via email and live chat and are always there for you. Unfortunately, their support agents are also limited by the capabilities of the platform and often-times were only able to provide answers that we were already able to obtain through simpler mediums such as their online help center and glossaries. In short, they are easy to get in touch with, but they don't always provide the detailed answer that you are looking for.