RingEX- Calls Made Easy.
January 30, 2024
RingEX- Calls Made Easy.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX provides a way to get real-time data on our organization's call handling. It allows us to modify our SOPs to improve customer service and maximize our efficiency. RingEX also gives us the flexibility to change the flow of calls and easily redirect them to other areas of our office. This is especially helpful on days when we have an increase in the number of daily calls.
- Call Direction.
- Flexibility
- Individualized Call handling.
- Automated Call direction.
- Tutorial to add texting function.
- Automated call list with voicemail.
- Improved customer experience.
- Improved time management for the receptionist.
- Improved client outreach.
RingEX allows us to direct calls to the correct department easily. It provides a rolling call system, so if the first agent is on a call, the call is seamlessly routed to the next available agent. This improves our customer service and increases our efficiency. RingEX is a game changer in client experience.
RingEX has improved our call handling with few to no outages. We are able to monitor call response time, call length, and client responses.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes